Store Policies

Gametrade Cat and Bob the Robot - G2K Games

A copy of the following store policies can be found near the register (POS counter) in all G2K Games locations.

Please note: Refer to our Online Store Policies page for any merchandise purchased at www.g2kgames.net.

 

G2K GAMES STORE POLICIES
REFUND POLICY NEW MERCHANDISE
New merchandise may be returned for a refund, credit or exchange within 30 days if the package is unopened and in "Like New" condition.  If the item has a Manufacturers Defect we will replace it within 30 days with the same item.  In some cases you will be referred to the Manufacturers Warranty.  Comic Books, Graphic Novels, Manga and Card Games may not be returned, exchanged or replaced.  A valid sales receipt is required.
REFUND POLICY PRE-PLAYED - PRE-OWNED MERCHANDISE
Pre-Played of Pre-owned merchandise may not be returned or exchanged.  We will repair or replace any merchandise with a manufacturers defect within 30 days of purchase with the same item.  Unopened (shrink-wrapped or security sealed) merchandise may be returned for a refund, credit or exchange within 30 day of purchase.  Comic Books, Graphic Novels, Manga, Card Game Singles and Miniature Game Singles may not be returned, exchanged or replaced. A valid sales receipt is required.
TRADE-IN POLICY
Customers selling merchandise for cash must be 18 years of age and possess a valid State or Military issued ID.  Where permitted by law, minors may trade merchandise for store credit.  Where required by law, customers under 18 years of age must be accompanied by a parent or legal guardian in order to trade games for store credit.  Stolen or counterfeit merchandise is subject to seizure and will be turned over to law enforcement along with all pertinent information related to the trade.  G2K Games reserves the right to refuse any trade.
LOST AND FOUND - LEFT BEHIND OR ABANDONED ITEMS
Abandoned items will be retained for 30 day, and disposed of if not claimed.
GIVING PRE-PLAYED VIDEO GAMES AS GIFTS
Games tagged as a Gift may be returned for a refund, credit or exchange within 30 days if the tamper seals are intact.  Removal or alteration of the tamper seal will void the exchange privilege.  A valid sales or gift receipt is required.
MATURE RATED GAMES, MOVIES, COMICS AND MERCHANDISE
G2K Games enforces all applicable ratings systems including but not limited to the ESRB (www.esrb.org) and the Motion Picture (MPAA) rating systems.  Customers under the age of 17 cannot purchase Mature or Adult rated games, movies or other merchandise without the express consent of their parent or legal guardian.
G2K GAMES GIFT CARDS
G2K Games Gift Cards that are lost, stolen or destroyed cannot be replaced.
PRE-ORDER REDEMPTION
Customers must present their valid "Pre-Order Receipt" at the time of redemption.  "Pre-Order Receipts" that are lost, stolen or destroyed cannot be replaced.  Pre-Orders will be held for one (1) week after their release date, after that time they will be made available for sale.  Pre-Order deposits are valid only for the game indicated on the receipt and may not be changed.
SELLING GIFT CARDS
We will not be able to take Gift Cards in trade if the pin number has been revealed (scratched off).  Customers are required to reveal (scratch off) the pin on Gift Cards at the time of trade.
PROPER CONDUCT - ABUSIVE BEHAVIOR OR LANGUAGE
We expect every person in our stores to refrain from the use of foul or crude language and to treat each other with respect and courtesy.  Failure to abide by this policy may result in expulsion and a permanent ban from our stores and or prosecution.
G2K Games, Inc. reserves the right to change or alter these policies.
Revised April 10, 2018